CUSTOMER SUCCESS · TOBACCO & CIGAR DISTRIBUTION
How PDR Cigars connects premium cigar field sales, pricing, and account coverage.
An evidence-backed look at how a Dominican premium cigar company supports B2B customer visits, a broad product catalog, customer-specific price lists, mobile orders, invoicing, and inventory visibility with inSitu Sales.
Rounded operational metrics corroborated against inSitu Sales platform data; confidential financial values are excluded.
THE OPERATING REALITY
Premium cigar sales depend on product knowledge and account context.
PDR describes itself as a boutique modern factory in Tamboril, Dominican Republic, using experienced rollers, Dominican craftsmanship, and the Entubado bunching technique. Its public lineup spans multiple brands, blends, wrappers, formats, and Fresh Pack assortments.
That depth creates a distinct field-sales challenge. A rep needs to identify the right account, present the right cigar line, apply the correct customer pricing, understand recent activity, and capture the order or invoice without losing context between the store visit and the back office.
Visit the PDR Cigars websiteTHE CONNECTED FIELD WORKFLOW
From account plan to mobile order in five moments.
The story is not about a generic order pad. It is about preserving customer, catalog, pricing, and route context throughout the B2B sales conversation.
Start with account context
The rep works from assigned accounts, route context, customer history, and location information.
Open the cigar catalog
A searchable mobile catalog makes blends, formats, assortments, and product details easier to navigate.
Apply the right price list
Customer-specific pricing and commercial context stay connected to the account instead of a separate spreadsheet.
Create the order or invoice
The rep records structured demand while the customer conversation is still fresh, online or offline.
See coverage and activity
Managers can review account coverage, field activity, product movement, and rep execution from the same platform.
WHAT THE USAGE SHOWS
A long-running field-sales operation with meaningful catalog and account depth.
The corroborated footprint supports a practical B2B story: licensed sales reps working across thousands of account records, hundreds of active cigar products, multiple price lists, assigned warehouses, stock visibility, and continuing field activity.
OPERATIONAL INFOGRAPHICS
Account coverage, product depth, and field activity at a glance.
These charts visualize corroborated platform usage. They do not claim sales lift, revenue growth, or a guaranteed performance improvement.
Geocoded account data can support route planning, territory visibility, and field coverage analysis.
Bar lengths are a visual index of configuration depth, not a shared numeric scale.
Activity events are used as coverage evidence rather than a promise that each record represents a unique completed store visit.
A CIGAR-SPECIFIC PRODUCT STORY
Built around the lineup PDR presents to the trade.
PDR’s public catalog includes premium cigar families, multiple wrappers and blends, and humidified Fresh Pack assortments—exactly the kind of variety that benefits from a searchable field catalog.
Official PDR Fresh Pack product imagery
Official PDR Roast Cafe assortment imageryWHY IT MATTERS
A credible cigar distribution story—without stretching the evidence.
For field sales
Reps can bring account history, catalog details, price lists, availability context, and order entry into the customer conversation.
For managers
Coverage, field activity, customer records, product movement, and rep execution can be reviewed from a connected operational view.
For the back office
Structured orders and invoices reduce the need to reconstruct account and product details after a visit.
RESULTS METHODOLOGY
Corroborated data, presented with commercial discretion.
Operational metrics in this case study were corroborated against inSitu Sales platform data and reviewed for consistency before publication. Figures are rounded to communicate the scale and scope of the operation while protecting confidential business information.
The story focuses on workflows supported by the available evidence: field sales, customer coverage, catalog and pricing management, mobile ordering, invoicing, assigned-warehouse context, stock visibility, and field activity. Financial values and other commercially sensitive information are intentionally excluded.
PDR CIGARS CASE STUDY FAQ
Clear answers for cigar distributors evaluating field sales software.
How does PDR Cigars use inSitu Sales?+
Corroborated operational data supports a field-sales workflow that includes customer coverage, assigned accounts, route context, a searchable mobile catalog, customer-specific price lists, order and invoice entry, field activity, and inventory visibility.
Is this a consumer cigar ecommerce case study?+
No. PDR states that it does not sell tobacco products directly to consumers. This case study focuses on B2B field sales and account operations for authorized business customers, not consumer sales or payment processing.
Does the PDR Cigars case study publish financial sales figures?+
No. Confidential financial values are excluded. The public story uses rounded operational measures such as licensed sales reps, active accounts, geocoded accounts, products, price lists, assigned warehouses, stock rows, and field activity.
How were the metrics in this case study validated?+
Operational metrics were corroborated against inSitu Sales platform data and reviewed for consistency. Figures are rounded to communicate scale while protecting confidential business information.
Does this case study claim warehouse picking, lot tracking, or payment processing?+
No. The available evidence supports field sales, pricing, ordering, invoicing, customer coverage, and stock visibility. The story does not add unsupported picking, lot-control, or payment-processing claims.
READY TO CONNECT YOUR CIGAR SALES OPERATION?
Map your B2B field-sales workflow with inSitu Sales.
Bring your accounts, catalog, price lists, route, ordering, invoicing, and stock-visibility requirements.