{"id":4545,"date":"2019-09-16T07:47:24","date_gmt":"2019-09-16T11:47:24","guid":{"rendered":"https:\/\/www.insitusales.com\/?p=4545"},"modified":"2021-09-21T23:43:40","modified_gmt":"2021-09-21T23:43:40","slug":"studi-kasus-ruang-dok","status":"publish","type":"post","link":"https:\/\/www.insitusales.com\/id\/studi-kasus-ruang-dok\/","title":{"rendered":"Studi Kasus: Dockspace"},"content":{"rendered":"<p><b><i>Overview:<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"http:\/\/dockspace.co\/\" target=\"_blank\" rel=\"noopener\">Dockspace<\/a> is a Chicago-based boutique service provider of premium coffee, beverages, and breakroom snacks for offices. They bring the cafe experience to software companies, ad agencies, financial institutions and any other type of business that appreciates high quality kombucha, nitro cold brew coffee, refreshing sparkling water, and healthy, premium treats. I spoke with Founder David Villamil about his business and how the inSitu platform has helped him improve customer service, save time and resources and manage his inventory and deliveries with ease and efficiency. \u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><i>Challenges<\/i><\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Needed to be able to transform a sales order to an invoice on the go<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Inventory management tools tested were expensive, inflexible <\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Required a tool to customize product offerings by customer that was easy to navigate and update frequently<\/span><\/li>\n<\/ul>\n<p><b><i>Solutions<\/i><\/b><\/p>\n<p><b>Flexibility of product catalogs <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dockspace provides not only a variety of high end beverages and snacks but sources modern automatic espresso machines, large capacity nitro cold brewers, kegerators and sparkling water machines to install in his customers\u2019 breakrooms for an authentic coffee shop experience. David explained that what makes his service unique is that they rotate their coffee and snack varieties often to customize each customers\u2019 menu. To keep up with demand and keep track of inventory, the digital catalog has become essential to managing his day-to-day transactions. David mentioned that when he is meeting with a new or prospective customer, he is able to show them the entire product catalog online with images and add new items as they become interested in them. <\/span><\/p>\n<p><b>Convenience of mobile invoicing <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dockspace was looking for a mobile platform that could allow them to take a sales order and transition it into an invoice for approval and payment outside the office. David says, \u201c I tried a lot of demos. But, inSitu Sales\u2019 app blew away all the competition. There\u2019s lots of features I don\u2019t need yet but will as I scale. There\u2019s so much flexibility. Making revisions is easy and customer service is very responsive.\u201d<\/span><\/p>\n<p><b>Enhanced customer engagement experience<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dockspace aims to provide a hassle and worry-free experience for their clients who range from large corporations to lean start-ups. The inSitu Sales app\u2019s inventory management capabilities enable him to arrange and sustain a delicious well stocked rotating variety of beverages and foods completely effortless on the part of his customers. The founder comments \u201dCustomers feel like they can trust and rely on me. [We\u2019re] not buying extra product and don\u2019t have to carry as much. [This] helps control costs and helps them not to waste at all.\u201d He also believes that his company\u2019s efficiency will translate into referrals and ultimately increase his business significantly over time. <\/span><\/p>\n<p><b>Reduction in service costs<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Dockspace is able to save resources on over ordering and is looking forward to steadily increasing the items in his product catalog to better serve his clients. David also mentioned that the territory routing tool has been very useful in saving him time and resources when making deliveries. \u201cYou can efficiently map out a day&#8217;s worth of work for a sales person but not blindly run around. I can also monitor where my deliverers are.\u201d <\/span><\/p>\n<p><b>Shopping cart takeaway <\/b><\/p>\n<p><span style=\"font-weight: 400;\">Functionality, flexibility, product catalog with images, mobile invoicing, integration with QuickBooks is seamless, reliability, excellent customer service<\/span><\/p>\n<p><strong>What\u2019s new and next for Dockspace?<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">New tea taps<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">New snack box option will be available in which customers don\u2019t have to commit to buying cases of each item to increase ordering flexibility<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The development of a new app for improved customer engagement experience<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Dockspace.co<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chicago, IL<\/span><\/p>\n<p><span style=\"font-weight: 400;\">312.547.0722<\/span><\/p>\n<p><a href=\"mailto:info@dockspace.co\"><span style=\"font-weight: 400;\">info@dockspace.co<\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ikhtisar: Dockspace adalah penyedia layanan butik kopi premium, minuman, dan camilan ruang istirahat untuk kantor yang berbasis di Chicago. Mereka menghadirkan pengalaman kafe bagi perusahaan perangkat lunak, agensi periklanan, lembaga keuangan, dan berbagai jenis bisnis lain yang menghargai kombucha berkualitas tinggi, kopi nitro cold brew, air soda yang menyegarkan, dan camilan premium yang sehat. Saya berbincang dengan Pendiri \u2026<\/p>","protected":false},"author":1,"featured_media":5789,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,4,3],"tags":[48,34,35,95,20,96,58,7,17],"class_list":["post-4545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-features","category-sales-tools","category-tips-advice","tag-b2b-marketing","tag-catalog-software","tag-crm","tag-customer-engagement","tag-field-sales-software","tag-integration-with-quickbooks","tag-inventory-management","tag-mobile-invoicing","tag-team-tracking"],"_links":{"self":[{"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/posts\/4545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/comments?post=4545"}],"version-history":[{"count":2,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/posts\/4545\/revisions"}],"predecessor-version":[{"id":10912,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/posts\/4545\/revisions\/10912"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/media?parent=4545"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/categories?post=4545"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insitusales.com\/id\/wp-json\/wp\/v2\/tags?post=4545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}